audit scheduling software


Customer Services & Customer Action Sheet Modules Part 1 Chapter 2: TotalControlPro Operations The Customer Service and CAS modules work to provide Fabricators with the means to manage, implement and report on corrective actions within the manufacturing process. The CAS Module provides a summary report of the performance of your organisation when dealing with customer issues, returns and remakes. Operators can diarise appointments, produce service call worksheets & report for completion on site by Service Technician. You customer service team will be in complete control of authorising and allocating costs on all corrective actions. The modules includes : – Customer Action Sheets – Replacement Goods Notes – Action Sheet Analysis by Week & Month – Service Calls – Service Diary PART ONE TRAINING The following example shows how your customer service team can manage the process and paperwork of collecting and inspecting damaged goods then remaking and resupplying back to your client while maintaining a complete audit trail of the process for historic and trend reporting.