Indianapolis, IN (Vocus) 8 October 2010

Conson Corporation (consonants), a leading global provider of Customer Relationship Management (CRM) and Enterprise Resource Planning at (ERP) and services for companies of all sizes, today announced the general availability of support Conson Live Version 6.6 ( V6.6) solution. This solution supports the support consists of several tools, agents, the consistency of service through multi-channel web collaboration, e-mail to be sure, live chat and phone support interfaces. In addition, medical assistant via live Conson? S remote diagnostic and repair tools, agents can offer personalized support and differentiated experience solving problems quickly to the visibility of diagnostic information based on customerâ? S PC and provide the environment and the ability to support measures (writer hotfixes with only one click) directly on the customer? s PC.

in V6.6 is the address window, which allows faster solution times in production, contextual knowledge to officers immediately. In addition, if an agent performs an interaction with the customer, the window of the statements used as an opportunity to improve or reuse the knowledge to solve the problem. The integration of these processes can help to align, with Knowledge Centered Support Conson Live (KCS) methodology and Consonaâ? Vision as a result of KCS Verified solution v4.

â? Develop solutions that the implementation of best practices such as KCS shows our commitment to our customers a quality experience for their customers to ensure support? said Tim Hines, vice president of product management for Consonaâ? s CRM solutions. Meetings? The enhancements in this release focus on strengthening the role of the agent during the online collaboration and discuss not only to support quality, but to seize, capture and reuse of knowledge about the transactions.â?

Many more improvements are in version V6.6 Monitor analyst as an improvement that meet the capacity of supervisors, service level agreements (SLA) is improved and added additional support for 64-bit platform compatibility (Windows Vista and Windows 7), SQL 2008 and Firefox. All improvements in V6.6 are also on information from existing customers Conson Live Aid.

For further information please contact your representative or visit consonants http://crm.consona.com/software/products/live-assistance.aspx

About

Corporation Conson

Conson Corporation (consonants) is a leading global provider of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) and services for companies of all sizes. Consonant is destined to become a valued business partner by every customer continuously improve business processes over time become. In this task requires consonant investment in people, processes, technologies and tools to its customers a unique combination of customer service, good product, a broad range of consulting, IT services and know-how of the industry. Conson serves over 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo jointly their Conson LLC. For more information, visit www.consona.com, infoATconsona.com e-mail, or call (888) 8 consonants.


Contact

:
Mitch Briggs
Corporation Conson

Direct: +1 (317) 249-1620

Mobile: +1 (317) 829-4210

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