New York, NY (Business Wire) October 11, 2010

ICC / Decision Services, a company based in New York’s international customer experience management which has many major retailers in North U.S. as clients, announces the launch of its process Springboard trademark today. Designed to provide the tools necessary for the introduction and implementation of customer experience program, continue the process of Springboard companies the confidence to focus on customer satisfaction.

? What gets measured gets done, â? Mr. Rich. And after years of observing many unsuccessful programs in frustration for agencies, brands and retailers outside and in some cases, detention without starting up a structured process, ICC / Decision Services created the process as a springboard to blur the initiation of programs critical customer experience, such as buyers intercept, secret shopping, retail audits, customer satisfaction surveys and employee motivation.

The process begins with an initial meeting, where executives personally identifiable customer experience team of ICC / DS quality assurance, IT and management account established departments. The new team is to work together to create goals, develop surveys and determine the appropriate frequency and the samples were performed by tests. The process goes beyond the ICC / Decision Services tested transactions and reviews proposed programs before launching a full-scale launch. Custom Enterprise Reporting sites are created for each customer using data provided in accordance with their needs and preferences.

? Springboard process ensures that the data collected lead to practical results, and offers real value, â? Mr. Rich. For more information on the process of Springboard and ICC / Decision Services www.iccds.com visit

ICC / Decision Services was founded in 1979 to design and implement programs to manage the customer experience. ICC / Decision Services offers a wide range of tools for managing qualitative and quantitative, including mystery shopping, store audits, customer feedback and employee satisfaction surveys. Its customers include Coach, 7-11, LL Bean, CVS, Foot Locker, Walmart and others. (800) 444-1717: The company is at 561 7th Avenue New York, NY 10018, USA Telephone Headquarters. E-mail: info (at) ICCD (dot) com.


>

Clear = “all”
Business accounts money market