I ordered something online and the merchant has vanished with my money, what recourse do I have?

Question : I ordered something online and the merchant has vanished with my money, what recourse do I have?
I used an credit card to pre-order some items online, according to his website, the items recently came in to the merchant but I have yet to recieve my order. I have had good service with this merchant in the past with similar orders. The merchant does not respond to e-mails and the phone number goes to a full voice-mail box. This has only been 10 days. If I am unable to conntact the merchant what should my next step be? How would I file criminal charges againt him and who with?
online merchant services

Best answer:

Answer by 20x carbon footprint
Call your credit card company and cancel it.

This entry was posted by admin on October 31, 2010 at 11:48 am, and is filed under Banking. Follow any responses to this post through RSS 2.0.You can leave a response or trackback from your own site.

Comments (3)
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#1 written by Dell tech 1 year ago

If you wish to file a Internet Crime Complaint, please visit the Internet Crime Complaint Center (IC3) Website: http://www.ic3.gov

If you believe you’ve been scammed, file your complaint at http://www.ftc.gov, and then visit the FTC’s Identity Theft website at http://www.consumer.gov/idtheft. Victims of phishing can become victims of identity theft.

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#2 written by Diane H 1 year ago

As long as you used a credit card and not a check card/debit card with a visa or mastercard logo you have recourse.

With a credit card, contact the credit card company and dispute the charges. Most companies protect you from charges that you never receive the items ordered. That should be your first step.

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#3 written by Dr. HOUSE 1 year ago

Depends on what you ordered and where it came from! Some items can take 3 to 4 weeks for delivery!

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